Privacy Policy – Jackpot City South Africa
Your privacy matters to Jackpot City ZA. This Privacy Policy explains what personal information we collect from players on jackpotcity-za.co.za, how we use it, how long we keep it, and the rights you hold over your data. We operate in compliance with the Protection of Personal Information Act (POPIA), South Africa's primary data protection legislation. By using our platform, you consent to the practices described in this policy. We encourage you to read this document carefully and to contact us if you have any concerns about how your data is handled.
Types of Personal Data We Collect
When you register, play, or interact with jackpotcity-za.co.za, we may collect the following categories of personal data:
- Identity information – Full name, date of birth, and identity or passport number.
- Contact details – Email address, phone number, and residential address.
- Financial information – Payment method details used for deposits and withdrawals.
- Account activity – Login history, game history, and wagering records.
- Device and technical data – IP address, browser type, operating system, and device identifiers.
- Communications – Records of any correspondence with our support team.
We collect only the data that is necessary and proportionate to the services we provide.
How We Use Your Data
Jackpot City ZA uses your personal data for the following purposes:
- To verify your identity and comply with Know Your Customer (KYC) obligations.
- To process deposits, withdrawals, and account transactions.
- To deliver customer support and resolve disputes.
- To detect and prevent fraud, money laundering, and other illegal activity.
- To personalise your experience on the platform.
- To send you promotional communications, where you have opted in to receive them.
- To comply with regulatory and legal obligations applicable in South Africa.
We do not use your data for automated decision-making that produces significant legal effects without human oversight.
Legal Basis for Processing
Under POPIA, we process your personal information on the following lawful grounds:
- Contractual necessity – Processing required to fulfil your account agreement with us.
- Legal obligation – Processing required to comply with South African gambling and financial regulations.
- Legitimate interest – Processing for fraud prevention, security, and platform improvement.
- Consent – Processing for marketing communications, which you may withdraw at any time.
You may withdraw consent for marketing at any time by updating your preferences or contacting our support team.
Cookies & Tracking Technologies
Jackpot City ZA uses cookies and similar tracking technologies to improve your browsing experience and to analyse site performance. Cookies help us remember your preferences, keep your session secure, and understand how players interact with our platform. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website. We do not use cookies to collect sensitive personal information or to track your activity outside of our platform.
Data Retention
We retain your personal data for as long as your account remains active and for a defined period thereafter, as required by South African law and regulatory obligations. Financial and identity records may be retained for up to five years following account closure to satisfy anti-money laundering requirements. Once the retention period has expired, your data is securely deleted or anonymised. You may request early deletion of non-mandatory data by contacting our privacy team, subject to our legal obligations.
Sharing of Personal Data
We do not sell your personal data to third parties. We may share your information with:
- Payment processors and banking partners, for the purpose of completing transactions.
- Identity verification and KYC service providers.
- Regulatory authorities and law enforcement agencies, when required by law.
- Technical service providers who support our platform operations, under strict data processing agreements.
Any third party that receives your data is contractually required to protect it in accordance with POPIA standards.
Your Data Rights & Contact
As a data subject under POPIA, you have the right to access the personal information we hold about you, request corrections to inaccurate data, object to certain types of processing, and request deletion of data where no legal obligation prevents it. To exercise any of these rights, or to raise a concern about how your data is handled, please contact our dedicated privacy team through the official contact channels listed on jackpotcity-za.co.za. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.